CarePromises ™
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At St. John Health, we believe good communication is an important part of customer service. Here are a few things you can do to get the most out of your healthcare experience:
• ASK QUESTIONS - There are no silly questions when it comes to your health.
• WRITE IT DOWN - Ask your doctor to write down any instructions. Take notes if you need to.
• DO RESEARCH - Ask your doctor for additional information, or ask what other resources he or she suggests.
• VIEW YOUR HEALTH AS A TEAM EFFORT - Your doctor isn't the only available source of information. You can look to nurses, pharmacists and others.
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For years, St. John Health has provided compassionate care and customer service to patients and families throughout southeast Michigan. It’s what we’re here for. It’s what we were called to do.
Today, we’re proud of our customer service heritage and want our patients and other customers to know how much we care.
That’s why we developed CarePromises™ – a set of eight customer service promises based on what we’ve learned is most important to you.
Everyone at St. John Health is adopting the CarePromises™ as their daily, standard practice. The promises are more than words on a piece of paper. They are pledges to our patients and to each other – and we take them very seriously.Why? Because when you need medical care, we know the little things matter. A smile. A soothing word. A helping hand. Whenever you need it.
At St. John Health, we promise to show you how much we care – every day and in every interaction.
At St. John Health, we promise to...
Provide safe care and a safe environment for you. At SJH we pledge to provide our patients a safe environment for healing. Through properly enforced security measures, attention to comfort and pain management and support for your spiritual needs, keeping you safe…mind, body and soul…is a top priority.
Establish a meaningful connection with you. At SJH we pledge to get to know our patients as individuals, not just a number. Your caregivers will greet you when you arrive and develop a meaningful connection with you throughout your stay. We work to make you feel just like family!
Personally inform you about your care, respecting your cultural needs. At SJH we pledge to keep you informed… each step of the way. Hospitals are such fast-paced environments, we understand the importance of being well informed. Our caregivers will make sure you know and understand what your daily routine will be.
Involve you in decisions about your care, in terms you will understand. At SJH we pledge a constant, open line of communication from staff to you. Everyone, from our leaders to your day-to-day caregivers, are important team members in the care we provide you. You can be assured that you will be a part of decision making and your questions and concerns will be given top priority.
Be timely and efficient in responding to your concerns. At SJH we pledge to respond to your needs quickly, competently and with a genuine sense of urgency. When a call light goes on, a team member goes out. As quickly as possible, someone will be by your side to attend to any needs or questions.
Work to make sure you are the top priority. At SJH we pledge that you will always feel comfortable with the members of our staff, while you’re with us and even after you go home. The constant communication between SJH associates makes for seamless care at all times, for each patient. When the focus is on you, you will never feel lost in the shuffle.
Welcome you with a clean and friendly environment . At SJH we pledge to make you feel at home. With regularly scheduled room maintenance and housekeeping, you will heal comfortably in a clean environment. And, whether you need an extra blanket or just a drink of water, we’ll be there to provide you with all the creature comforts you need to heal.
Pay attention to the needs of your loved ones… so your family is part of our family. At SJH we pledge to attend to the needs and comfort of our patients and their loved ones with the utmost care. This is the philosophy of St. John Health. You and your family are our guests!
